Benefits of Computer Frontiers Quality Monitoring

  • Frequent, Timely Evaluation
    Computer Frontiers provides reliable, scheduled call center quality monitoring with online, real-time reports available to you at any time. Our frequent, detailed analysis and evaluations provide call agents with consistent input, comprehensive metrics, and guidance for continued skill development.
  • Dedicated Quality Team
    A dedicated, professional quality improvement team is focused on your company and customers’ experiences. Our managers are available to provide expert leadership to you and your team as you continue to improve your business processes and increase your customer satisfaction ratings.
  • Objective Assessment
    Internal quality teams know your call agents on a personal level or have other potential biases when it comes to evaluating your service. Computer Frontiers you receive unbiased evaluations provided by our dedicated quality management teams.
  • Cost Savings
    Our hosted technology, along with the expertise and efficiencies we’ve developed over the years, results in a high level of service at considerable cost savings for our clients.
  • An Expert Perspective

Computer Frontiers provides reliable, scheduled call center quality monitoring with online, real-time reports available to you at any time. Our frequent, detailed analysis and evaluations provide call agents with consistent input, comprehensive metrics, and guidance for continued skill development.

Computer Frontiers quality analysts and managers draw on their extensive experience to provide you with insights about your service quality and how to improve your performance.

  • Quality Coaching and Training
    We provide excellent coaching and training recommendations with our analysis and metrics for quality improvement. Build your service-oriented culture by developing your team by using our specific, actionable analysis and recommendations for change.
  • Customer Insights Influence Future Strategies
    Our reporting includes both quantitative and qualitative information to provide you with new understanding of your service quality. Improve your customer acquisition and retention while setting a clear path for improvement based on your customers’ needs.